We process orders within 5 business days, excluding weekends and holidays. In certain cases, it may take up to a maximum of 2 weeks. The package usually gets delivered within 5 days from shipping.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
Once the package is shipped, an email and a SMS is sent. Please ensure you check the details of the shipment by login into our portal.
If you need any assistance with your order, please contact us immediately at firstname.lastname@example.org. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
If there are any problem with the delivery, please contact us within 24 hours of delivery. The returns and refunds will be governed per the policy mentioned here. Any claims after 24 hours of delivery will not be entertained.
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